Customer Feedback

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Customer Feedback Form Date: 07/01/2009 * Company Name:   * Project No.:   * Project Name:   * Name:   * Designation:   * Email:   Dear Customer, PEC aims to provide a competent and reliable service and we would like to hear from you. In order for us to serve you better, please take a moment to respond to this survey. GOOD We did more than what you expect. AVERAGE We did what was expected with reliability and competence. BAD There is a definite need for improvement. Ratings    BAD AVERAGE         GOOD 1. Management   Ease of contacting PEC staff on phone. 1 2 3 4 5 Promptness in responding to queries. 1 2 3 4 5 PEC Project/ Site Manager knowledge of the work/project. 1 2 3 4 5 2. Inspection/Quality   Quality of PEC work done. 1 2 3 4 5 Experience of PEC workforce. 1 2 3 4 5 PEC knowledge on inspection/ testing procedure. 1 2 3 4 5 PEC Inspection Execution Planning. 1 2 3 4 5 3. Safety, Health and Environment (SHE*)   Safety Management at site. 1 2 3 4 5 PEC's Incident proven track record. 1 2 3 4 5 Commitment of PEC staff towards safety. 1 2 3 4 5 Overall Safety Performance Rating as compared to other subcontractors. 1 2 3 4 5 4. **Engineering   Ability to execute EPC/ large scale project. 1 2 3 4 5 Economical Design by our engineers. 1 2 3 4 5 5. Process   Material Handling, Storage & Preservation. 1 2 3 4 5 Control of Non-Conformances. 1 2 3 4 5 6. General   Quality of the overall level of services provided by PEC. 1 2 3 4 5 Ability on meeting your requirements (eg: by schedule) 1 2 3 4 5 ** Delete where necessary Your comments in order for us to serve you better (Areas of Improvement) :    Number of characters:  / 500

Plant Engineering Construction Pte Ltd
No. 21, Shipyard Road, Singapore 628144.
Tel: (065) 6268 9788 Fax: (065) 6268 9488 email: info@peceng.com

Last modified: 01 Apr 2008
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